Buying from Plenty

Terms of sale

Last updated: 19 August 2026

These terms apply to orders placed with Plenty Koffee Ltd, registered in England and Wales under company number 16865136, VAT registration number 512 3458 18, with its registered office at 167–169 Great Portland Street, London W1W 5PF, United Kingdom.. They do not affect rights you have under consumer law.

Products and availability

We take reasonable care to describe and photograph our coffees accurately. Crop, roast and packaging characteristics may vary naturally. All products are subject to availability. If we cannot supply an item, we will contact you and refund the affected amount.

Prices and payment

Prices are in pounds sterling and include VAT where applicable. UK standard delivery costs £3.95 and is shown separately before payment. Payment is processed securely by Stripe. Placing an order is an offer to buy; our contract is formed when we send your order confirmation. We may reject or cancel an order where payment is not authorised, a price or product error is material, supply is unavailable, or fraud is reasonably suspected.

Roasting and delivery

Coffee is roasted to order. We will provide an estimated dispatch or delivery timeframe at checkout or in your confirmation. Unless we agree otherwise, goods will be delivered without undue delay and no later than 30 days after the contract is formed. Risk passes to you when the goods are delivered to you or a person you nominate.

Your right to cancel

For eligible online purchases, you may cancel without giving a reason from the date of order until 14 days after the goods are delivered. Tell us clearly by email or use our model cancellation form. You then have 14 days to return the goods. You are responsible for the direct cost of returning unwanted goods unless we agree otherwise.

We may reduce a refund to reflect handling beyond what would reasonably be permitted in a shop. For health and hygiene reasons, the statutory cancellation right may cease for sealed goods that are not suitable for return once their seal has been broken. This does not affect your rights where goods are faulty, damaged or not as described.

Refunds and faulty goods

For an eligible cancellation, we will refund the product price and the cost of our least expensive standard delivery option within 14 days after we receive the returned goods or evidence that they were sent back. We may withhold the refund until then. Refunds are made to the original payment method. If an item is faulty, damaged or not as described, contact us promptly with your order number and, where useful, photographs. Your statutory remedies remain available.

Subscriptions

Weekly subscriptions receive a 10% product discount and monthly subscriptions receive 5%. The frequency, price, delivery charge and next billing arrangement are shown before checkout. By subscribing, you authorise recurring payment until cancellation. You can cancel at any time through your account or by contacting us; there is no cancellation fee. Cancellation stops future renewals but does not automatically cancel an order already paid for or in preparation. Any separate statutory cancellation right remains unaffected.

Our responsibility

Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights. We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

Events outside our control

We are not responsible for delay caused by circumstances beyond our reasonable control. We will contact you where practicable and take reasonable steps to minimise the effect. If a substantial delay occurs, you may contact us to end the contract and receive a refund for goods not supplied.

Governing law

These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts available to you locally.

Contact

Email orders@plentykoffee.com, telephone +44 (0)203 411 1592, or write to our registered address.