Privacy Policy

Last updated: November 2025

Plenty Koffee Company Ltd (“Plenty Koffee”, “we”, “our”, “us”) cares deeply about the privacy of everyone who visits www.plentykoffee.com, places an order, or joins our community. This policy explains, in clear language, what information we collect, how we use it, and the choices you have.

1 . Who we are

Plenty Koffee Company Ltd is registered in England & Wales.
Registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Company number: 16865136
Email: hello@plentykoffee.com

We act as the Data Controller for any personal information you provide.

2 . The information we collect

We collect only what we need to serve you well and run our business responsibly:

a. Information you provide directly

  • Name, email address, phone number

  • Billing and delivery addresses

  • Payment details (processed securely by Squarespace Payments / Stripe)

  • Account or newsletter preferences

  • Wholesale enquiries or collaboration details

b. Information collected automatically

  • IP address, browser type, device information

  • Pages visited, time on site, referring URL

  • Cookie and pixel data (see our Cookie Policy)

c. Information from third parties

  • Payment providers (to confirm transactions)

  • Analytics services such as Google Analytics

  • Email tools such as Mailchimp (if you subscribe)

3 . Why we collect it, and our lawful basis

Purpose Lawful basis under GDPR Processing and delivering your orders Performance of a contract Sending order or service updates Legitimate interest Managing wholesale or partnership enquiries Legitimate interest Marketing emails (newsletters or launches) Consent; you can withdraw anytime Site analytics and improvement Legitimate interest Legal and tax compliance Legal obligation

4 . How we use your information

We use your details to:

  • Process payments and dispatch orders.

  • Communicate order updates or support queries.

  • Send optional newsletters or launch announcements (only if you’ve opted in).

  • Improve the website experience through aggregated analytics.

  • Maintain lawful records and comply with regulatory requirements.

We never sell or rent your data.

5 . Sharing your information

We share only what’s necessary to fulfil our services:

  • Squarespace Payments / Stripe – secure payment processing

  • Mailchimp – newsletter distribution

  • Google Analytics – site usage statistics

  • Shipping partners – to deliver your orders

  • Professional advisers – accountants or legal representatives if required

  • Authorities – only when legally obliged (e.g. for tax or fraud prevention)

All partners are bound by confidentiality and data-protection agreements.

6 . International transfers

As we use global service providers (Mailchimp in the US, Google LLC in the US), personal data may be transferred outside the UK/EU. Where this happens, transfers are protected by Standard Contractual Clauses or other approved safeguards to ensure GDPR-level protection.

7 . How long we keep it

We keep your data only as long as necessary:

  • Order records – 6 years (for accounting and tax laws)

  • Marketing data – until you unsubscribe or request deletion

  • Analytics – kept in aggregate form only

8 . Your rights

Under UK GDPR and EU GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccuracies

  • Delete your data (“right to be forgotten”)

  • Restrict or object to processing in certain circumstances

  • Withdraw consent for marketing at any time

  • Data portability (request a copy in machine-readable format)

To exercise any of these rights, email hello@plentykoffee.com. If you’re not satisfied with our response, you can contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

9 . Security

We use SSL encryption on all pages, secure servers, and limited staff access to data. No online system is 100 % secure, but we take every reasonable step to protect your information.

10 . Children’s privacy

Our website is not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe we have done so, contact us and we will delete it promptly.

11. Third-party links

Our site may contain links to external sites not operated by us. We are not responsible for their privacy practices and encourage you to read their policies individually.

12 . Cookies

We use cookies and similar technologies to improve site performance and measure traffic. Full details are in our Cookie Policy.

13 . Marketing choices

You can unsubscribe from emails via the link in every newsletter or by contacting us directly. We will remove you from our mailing list immediately.

14 . Data for wholesale partners

For trade accounts we collect basic business details (company name, contact name, email, phone, address). These are used only for order management and invoicing.

15 . Updates to this policy

We may update this Privacy Policy to reflect changes in law or our operations. When we do, we’ll update the “last revised” date and, where required, notify you by email or site notice.

Contact Us

For any questions about this policy or your data, contact:

Plenty Koffee Company Ltd
Email: hello@plentykoffee.com
Website: www.plentykoffee.com